Terms and Conditions

Company Name: Hermes Legal

Address: 29 St. Nicholas Place, Leicester, England, LE1 4LD

Last Updated: July 23, 2025

1. Introduction and Acceptance

These Terms and Conditions (“Terms”) govern your use of legal services provided by Hermes Legal (“we,” “our,” “us,” or “the Company”) and your access to our website. By engaging our services or using our website, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our services or website. These Terms constitute a legally binding agreement between you and Hermes Legal.

2. About Our Services

2.1 Immigration Legal Services

Hermes Legal provides comprehensive UK immigration legal services including:

Visa applications and renewals
Immigration appeals and judicial reviews
Asylum and protection claims
Business immigration and sponsor licenses
Family reunion and settlement applications
British citizenship and naturalization
Immigration compliance and advisory services

2.2 Professional Standards

Our services are provided in accordance with:

UK immigration law and regulations
Professional conduct rules and standards
Solicitors Regulation Authority (SRA) requirements (where applicable)
Immigration and Asylum Chamber procedures

3. Client Responsibilities

3.1 Information Provision

You agree to:

Provide complete, accurate, and truthful information
Disclose all relevant facts, including adverse information
Provide required documentation in a timely manner
Notify us immediately of any changes in circumstances
Respond promptly to our requests for information

3.2 Compliance and Cooperation

You must:

Comply with all UK immigration laws and regulations
Attend meetings and appointments as scheduled
Follow our professional advice and recommendations
Maintain confidentiality of case strategy and sensitive information
Respect our staff and maintain professional conduct

4. Fees and Payment Terms

4.1 Fee Structure

Our fees may be charged on the following basis:

Fixed Fees: Agreed upfront for specific services
Hourly Rates: Time-based billing for complex matters
Government Fees: Official application fees (non-refundable)
Disbursements: Third-party costs (translations, medical exams, etc.)

4.2 Payment Terms

Initial consultation fees are payable in advance
Fixed fees or deposits are required before commencing work
Government fees must be paid before application submission
Monthly invoices for ongoing matters are due within 14 days
Outstanding payments may result in suspension of services

4.3 Refund Policy

Refunds are subject to the following conditions:

Government and third-party fees are non-refundable
Legal fees for completed work are non-refundable
Unused retainer fees may be refunded upon case completion
Refunds are processed within 30 business days
Refund requests must be made in writing

5. Scope of Services and Limitations

5.1 Legal Advice Limitations

Our services are limited to:

UK immigration law matters only
Advice based on current law at the time given
Information and documentation provided by clients
Professional opinion, not guaranteed outcomes

5.2 No Guarantee of Success

We cannot guarantee:

Approval of any visa or immigration application
Specific timelines for government decisions
Success in appeals or judicial review proceedings
Particular outcomes in immigration matters

5.3 Government Processing

We are not responsible for:

Delays in government processing times
Changes in immigration rules or policies
Government errors or administrative mistakes
Third-party service provider delays

6. Confidentiality and Data Protection

6.1 Client Confidentiality

We maintain strict confidentiality regarding:

All client information and case details
Personal circumstances and immigration history
Legal advice and strategy discussions
Documentation and evidence provided

6.2 Data Protection Compliance

We process personal data in accordance with:

UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Our Privacy Policy (available separately)
Professional confidentiality obligations

7. Communication and Instructions

7.1 Communication Methods

We communicate via:

Email (primary method)
Telephone calls and meetings
Secure client portals
Post (when required)

7.2 Response Times

We aim to respond to:

Urgent matters: Within 24 hours
Standard inquiries: Within 2-3 business days
Complex matters: Within 5 business days
Non-urgent matters: Within 7 business days

8. Termination of Services

8.1 Client Termination

You may terminate our services by:

Providing written notice via email or post
Settling all outstanding fees and costs
Allowing reasonable time for case handover
Providing alternative representation details (if required)

8.2 Company Termination

We may terminate services if:

Fees remain unpaid after reasonable notice
Client provides false or misleading information
Professional conduct rules prevent continuation
Conflict of interest arises
Client fails to cooperate or follow advice

8.3 Post-Termination

Upon termination:

All outstanding fees become immediately due
Client files will be returned upon request
Confidentiality obligations continue indefinitely
We may retain copies for regulatory compliance

9. Liability and Indemnification

9.1 Limitation of Liability

Our liability is limited to:

Direct losses resulting from our negligence
Maximum of fees paid for the specific matter
Professional indemnity insurance coverage limits

We are not liable for:

Indirect, consequential, or punitive damages
Government decisions or processing delays
Third-party actions or omissions
Changes in immigration law or policy
Client’s failure to follow advice

9.2 Professional Indemnity

We maintain professional indemnity insurance covering:

Professional negligence claims
Minimum coverage as required by law
Run-off coverage for past matters

10. Website Terms

10.1 Website Usage

Our website is provided for:

Information about our services
General immigration guidance
Client portal access
Appointment booking

10.2 Content Disclaimer

Website content:

Is for general information only
Does not constitute legal advice
May not reflect current law
Should not be relied upon for decisions
Requires verification for specific cases

10.3 Intellectual Property

All website content is protected by:

Copyright and trademark laws
Intellectual property rights
Unauthorized use is prohibited
Limited personal use permission granted

11. Complaints and Disputes

11.1 Internal Complaints

If dissatisfied with our services:

Contact us immediately in writing
We will investigate within 14 days
Formal response provided within 21 days
Senior partner review if required

11.2 External Complaints

You may also complain to:

Solicitors Regulation Authority (if applicable)
Legal Ombudsman (for service complaints)
Immigration Services Commissioner
Professional regulatory bodies

11.3 Dispute Resolution

Disputes will be resolved through:

Direct negotiation and mediation
Professional arbitration (if agreed)
English courts (as final resort)
UK law jurisdiction

12. General Provisions

12.1 Governing Law

These Terms are governed by:

English and Welsh law
English court jurisdiction
UK regulatory framework

12.2 Amendments

We may update these Terms:

To reflect legal changes
To improve service delivery
With reasonable notice to clients
Posted on our website with revision date

12.3 Severability

If any provision is invalid:

Remaining Terms remain in effect
Invalid provisions will be modified minimally
Overall agreement continues

12.4 Force Majeure

We are not liable for delays caused by:

Natural disasters or emergencies
Government actions or policy changes
Technology failures beyond our control
Other circumstances beyond reasonable control

13. Contact Information

13.1 General Inquiries

Email: info@hermeslegal.co.uk

Phone: +44 (0) 333 240 7989